Privacy Policy

1. Who we are

This website is operated by WhyLightWorks.

WhyLightWorks provides education, general wellness support and customer/team resources relating to light-based wellness technology. We are independent LifeWave Brand Partners and are not LifeWave corporate.

If you have any questions about this Privacy Policy or how your information is used, please contact us using the contact details provided on this website.

2. What information we may collect

Depending on how you use the website, we may collect the following information:

• Your name.
• Your email address.
• Your mobile or WhatsApp number.
• Your country or location area.
• Your referral code or sponsor details.
• Your login details and membership access level.
• Your profile photo, if you choose to upload one.
• Your LifeWave order link, if you are a team member and choose to add it.
• Your Telegram Chat ID, if you choose to use Telegram lead alerts.
• Information you submit through forms, trackers, notes or support requests.
• Technical information such as your IP address, browser type, device type and website usage data.

We only ask for information that helps us provide access, support, education, referral tracking, customer follow-up, team tools or website security.

3. Health tracker and wellness information

If you complete a health tracker, progress tracker or support form, you may choose to share information about your general wellbeing, goals, experiences or progress.

This information is used to help provide general customer support, help you reflect on your own progress, and help your Brand Partner support you more personally.

Please do not submit urgent medical information through this website. If you have a medical concern, speak to your GP, consultant, pharmacist or another qualified healthcare professional. In an emergency, call the appropriate emergency services.

4. How we use your information

We may use your information to:

• Create and manage your website account.
• Give you access to protected education, customer or team pages.
• Connect you with your Brand Partner, sponsor or support team.
• Send access emails, login details, support messages or important account updates.
• Track referral links so the correct Brand Partner can support you.
• Help team members manage leads, customers and follow-up notes.
• Send Telegram lead alerts, if enabled.
• Improve website functionality, security and user experience.
• Respond to enquiries, support requests or messages.
• Meet legal, security or record-keeping obligations.

We do not sell your personal information.

5. Legal basis for using your information

We rely on different lawful bases depending on how and why your information is used. These may include:

• Consent — for example, where you choose to submit optional information or agree to receive certain communications.
• Contract or steps before a contract — for example, when you register for access or request support.
• Legitimate interests — for example, to manage referrals, provide support, protect the website, and run the education platform effectively.
• Legal obligation — where we need to keep certain records or comply with applicable laws.

6. Who your information may be shared with

Your information may be shared with:

• Your referring Brand Partner, sponsor, direct mentor or support team where needed to provide support.
• Website administrators who help run and maintain the site.
• Service providers used to operate the website, email system, security, hosting, membership access, forms or alerts.
• LifeWave or official LifeWave systems if you choose to order through an official LifeWave link.
• Legal or regulatory authorities if required by law.

We only share information where it is necessary for the purposes described in this policy.

7. Third-party services

This website may use third-party services to help it function properly. These may include website hosting, WordPress, membership tools, email delivery, video hosting, security tools, analytics tools, payment systems, Telegram, WhatsApp links, Zoom, Google services or LifeWave links.

When you click a third-party link or use an external service, that service may process your information according to its own privacy policy. We recommend reviewing their privacy information if you are unsure.

8. Cookies

Cookies are small files placed on your device when you visit a website. They help websites work properly and can also be used to remember preferences, keep users logged in, support security, or understand how visitors use a website.

This website may use essential cookies for:

• Logging in and keeping your account secure.
• Membership access and protected pages.
• Remembering referral information.
• Form and website security.
• Shopping, payment or checkout functions if used.

We may also use optional cookies or similar technologies if tools such as analytics, embedded videos, social media features, advertising pixels or other third-party services are enabled.

You can usually control or delete cookies through your browser settings. Some parts of the website may not work properly if essential cookies are blocked.

9. Email, WhatsApp and Telegram communications

We may contact you by email, WhatsApp, Telegram or phone where it is relevant to your account, access, enquiry, customer support, team support or lead alerts.

You can ask us to stop sending non-essential communications. Some service or account messages may still be needed so that we can provide access, support or security updates.

10. How long we keep your information

We keep personal information only for as long as needed for the reason it was collected, including account access, customer support, team records, legal obligations, security, dispute handling and business administration.

If you no longer want your account or information kept, you can contact us and ask for it to be reviewed, deleted or anonymised where possible.

11. How we protect your information

We take reasonable steps to protect your personal information, including using secure website systems, restricted access, login protection and website security tools.

No website or online system can be guaranteed to be completely secure, but we aim to keep your information protected and only accessible to those who need it.

12. Your rights

Depending on your location and the circumstances, you may have rights over your personal information, including the right to:

• Ask what information we hold about you.
• Ask for incorrect information to be corrected.
• Ask for your information to be deleted where appropriate.
• Ask us to restrict or object to certain uses of your information.
• Withdraw consent where we rely on consent.
• Ask for a copy of your information.

To make a request, please contact us using the contact details provided on this website.

13. Children

This website is not intended for children. We do not knowingly collect personal information from children through this website.

14. Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

Last updated: July 2026